Guidelines
Inclusive Writing
Autistic spectrum
Write in plain language
DO
Use figures of speech and idioms
DOn't
Use simple sentences and bullets
DO
Create a wall of text
DOn't
Make buttons descriptive
DO
Make buttons vague and unpredictable
DOn't
Screen readers
Write descriptive links and headings
DO
Write uninformative links and headings
DOn't
Dyslexia
Use images and diagrams to support text
DO
Use large blocks of heavy text
DOn't
Keep content short, clear and simple
DO
Deaf or hard of hearing
Write in plain language
DO
Use figures of speech and idioms
DOn't
Break up content with sub-headings, images and videos
DO
Make users read long blocks of content
DOn't
Anxiety
Explain what will happen after completing a service
DO
Leave users confused about next steps or timeframes
DOn't
Make important information clear
DO
Leave users uncertain about the consequences of their actions
DOn't