Redundant Entry
Prevent users from having to re-enter the same information multiple times within a single session to make multi-step processes easier to complete.
Acceptance Criteria
Information that has already been provided should be:
• Auto-Populated: Automatically filled in when needed again.
• Available for Selection: Presented to the user as an option to select from previously entered data.
Examples
• Auto-Population: On a multi-step form, if a user provides their email address, that email should be automatically filled in on subsequent steps that require it.
• Available for Selection: When filling out a shipping address, previously used addresses are available for the user to select from a list.
Exceptions
• Essential Re-entry: If re-entering the information is crucial for the functionality or security of the process.
• Security Reasons: If entering information again is necessary to verify or ensure the security of the data.
• Information Validity: If the previously entered information is outdated or no longer valid.
Tips
• Use auto-fill and pre-population to streamline data entry.
• Provide a way for users to easily select from previously entered information.
• Ensure the process is secure and respects user privacy.
How to test?
• Test multi-step forms or processes to verify that previously entered information is correctly auto-populated or available for selection.
• Confirm that users are not asked to re-enter the same information unnecessarily.
• Check that re-entry is only required when essential for security or validity reasons.