Use easy to understand language
Ensure that content is accessible to users with lower reading skills by offering simplified versions or alternative formats.
Acceptance Criteria
• When text exceeds the reading level of lower secondary education (approximately 9 years of schooling), provide an alternative version that is easier to understand.
• Alternatively, offer supplemental content such as audio, illustrations, or a summary that conveys the same information in a simpler form.
Examples
• A technical article is accompanied by a summary or simplified version explaining the key points in plain language.
• Complex legal documents are provided with a plain-language summary or audio version.
• An educational website offers both detailed articles and simplified overviews with visual aids for younger audiences.
Exceptions
• Names, titles, and specific jargon that are essential to the content may not need to be simplified.
Tips
• Use short, clear sentences and avoid jargon.
• Break up large blocks of text into smaller paragraphs or bullet points.
• Write in a conversational tone and use active voice.
• Include visuals like diagrams or infographics to aid understanding.
How to test?
• Review the text to ensure that the simplified version is available for content that is complex or above a lower secondary education reading level.
• Verify that the simplified content is genuinely easier to understand and meets the reading level criteria.
• Check for the availability of alternative formats such as summaries, audio, or visual aids.