Context-Sensitive Help is Available

• Context-sensitive help is available for users while they are performing tasks, offering relevant information or guidance.

• FAQs Page: A dedicated FAQ page that provides answers to common questions related to the current task or function.

• Help Button: A “Help” button that, when clicked, opens an overlay or pop-up with information specific to the task at hand.

• Tooltips: Hovering over a field or button displays a tooltip with guidance or instructions about its function.

• If providing help would compromise the security of user data or the integrity of the content, alternative means of support should be considered.

• Ensure help content is clear and directly relevant to the task or field the user is interacting with.

• Use simple language and provide examples or step-by-step instructions when possible.

• Make help options easily accessible but unobtrusive, so they do not distract or overwhelm the user.

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• Check that context-sensitive help is available and relevant when users interact with different components of the page or application.

• Verify that help options (such as help buttons or tooltips) display accurate and helpful information related to the user’s current activity.

• Test the visibility and usability of help features to ensure they are accessible and functional across different devices and screen sizes.

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