Consistent Help

• Help mechanisms (such as contact details, self-help options, and automated contact methods) should be in the same position on every page where they appear.

• The order of these help mechanisms relative to other page content should remain consistent unless the user initiates a change.

• A “Contact Us” button should be located in the same spot on every page of a website.

• A help link or live chat option should appear in the same place across multiple pages.

• Self-help resources like FAQs or support articles should be consistently positioned on every relevant page.

• If a user actively changes the layout or view (e.g., zooming or rotating the page), the order may vary according to the new layout or orientation.

• Design your website so that help options are easy to locate and consistently placed across different pages.

• Use consistent labeling and positioning for help elements to avoid confusion.

• Navigate through different pages of the website and verify that help options are consistently located in the same relative position.

• Check different page variations (e.g., different zoom levels or orientations) to ensure help mechanisms remain in a consistent position across these variations.